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Frequently Asked Questions
What core travel services do you provide?
We are a full-service travel and tour management company based in Nairobi, Kenya. We specialize in custom African safaris, curated international holiday packages (to destinations like Dubai and Zanzibar), corporate travel management, group tours, and dedicated visa assistance.
Do you provide assistance with visa applications?
Yes, we do! Navigating visa requirements can be overwhelming, so we offer a dedicated Visa Assistance service. Our team helps you compile the necessary documents, cross-checks application checklists, and guides you through the entire submission process to minimize any chances of delay or rejection. (Please note: while we optimize your application, final approvals rest solely with the respective embassies.)
Can I customize my tour or safari itinerary?
Absolutely. We believe that no two travelers are exactly alike. Whether you are planning your first classic African safari, a romantic getaway, or a family vacation, our travel experts will work closely with you to tailor every aspect of your itinerary—from selecting accommodation types to mapping out specific daily excursions.
How do you handle corporate travel and large group bookings?
We have a specialized corporate and group travel department equipped to handle the unique logistics of larger numbers. For companies, we manage everything from flight bookings and hotel arrangements to conference coordination, ensuring your business trips or team-building retreats run smoothly and within budget. For private groups, we offer competitive rates and seamless logistics.
What is your cancellation and refund policy?
Because we coordinate with multiple third-party suppliers (such as airlines, luxury safari lodges, and international hotels), our cancellation policies depend heavily on the specific terms of those providers. We always outline the exact cancellation timeline and non-refundable deposit terms clearly in your custom travel contract before any payment is made. We highly recommend purchasing travel insurance to protect your investment against unexpected changes.
